How Clients Can Learn From Post-Occupancy Evaluations
Designers often like to review a project’s performance after completion because it provides information that can help perfect the design, or add value to the firm’s next project. Getting a client to recognize the value of such a review can be more difficult, because the value to the client is harder to quantify. Yet, a post-occupancy evaluation (POE) can facilitate organizational learning by the clients that sponsor it. How can this occur?