Support Customer Satisfaction

Shoppers’ physical, emotional, and cognitive responses to retail environments influence whether merchandise and services are sold, or not.  Design can make sales-inducing experiences more likely.
 

Sometimes designing a familiar sort of environment is best, although there are situations when unusual is a better design direction.

Design can support the consumption of healthy foods and promote pleasant eating experiences.

Knowledge of primary sensory channels evolves

Medically based review of noise-related issues

Scents are powerful

Well designed lobbies are organizational assets.

Environmental energy levels and planned activities align for successful design.

Waiting in lines may be unavoidable, like death and taxes, but spending time in one doesn't have to be a dreadful experince.

British practitioners/researchers installed a new signage system in several hospitals (images are available at the website noted below).