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Support Customer Satisfaction

Environmental Gerontology: Making Meaningful Places in Old Age

An important resource for all designers.

Floor Planning for Success

Effective floor plans share certain features.

Functional Scenting

Scents can support design objectives.

Healthcare Signage (11-06-13)

Research at Vanderbilt confirms how important it is to provide in-room signage that allows patients to learn and remember information about their physicians.

Design for Warmth and Competence (11-01-13)

Chris Malone and Susan Fiske are the authors of The Human Brand:  How We Relate to People, Products, and Companies. 

Making Waiting Times Seem Quicker

The spaces where people wait in lines can be designed to make those waits seem shorter.

The Value of Clean (01-23-13)

The American Institute for Cleaning Sciences may not be impartial about the value of clean facilities, but their recent research paper on this topic, available at the website noted below, is based on independent studies. 

Daylighting, How To (06-26-12)

The Daylighting Collaborative presents daylighting design guidelines at the web address noted below.  

Temperature Matters (05-17-12)

Kolb, Gockel, and Werth confirmed that temperature does indeed affect behavior.

Music in Restaurants

Music influences customer satisfaction, and scientists have a reason why.

Pagination

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