Support Customer Satisfaction

An important resource for all designers.

Effective floor plans share certain features.

Scents can support design objectives.

Research at Vanderbilt confirms how important it is to provide in-room signage that allows patients to learn and remember information about their physicians.

Chris Malone and Susan Fiske are the authors of The Human Brand:  How We Relate to People, Products, and Companies. 

The spaces where people wait in lines can be designed to make those waits seem shorter.

The American Institute for Cleaning Sciences may not be impartial about the value of clean facilities, but their recent research paper on this topic, available at the website noted below, is based on independent studies. 

The Daylighting Collaborative presents daylighting design guidelines at the web address noted below.  

Kolb, Gockel, and Werth confirmed that temperature does indeed affect behavior.

Music influences customer satisfaction, and scientists have a reason why.