design research

Effective Surveys (02-10-22)

Researchers have learned that too much similarity among survey questions can lead to the collection of lower quality data.  A Li-lead team found that “Surveys that ask too many of the same type of question tire respondents and return unreliable data. . . . people tire from questions that vary only slightly and tend to give similar answers to all questions as the survey progresses. . .

Responses to Robots (02-07-22)

Seo evaluated responses to service robots in hotels.  They determined that “female service robots generated more pleasure and higher satisfaction compared to that of male service robots, and its influence is amplified when the level of anthropomorphism is high [the robots are more human-like] rather than low. Findings highlight the benefit of female service robots in a hotel setting which is only effective when the service robot is humanized, which provides useful guidelines for hoteliers when applying service robots in their service settings.” 

Context and Reviews (02-04-22)

Brandes and Dover evaluated how weather conditions influence user reviews; their findings may not come as too much of a surprise to anyone who’s ever collected user feedback.  The information gathered by Brandes and Dover may also help explain unexpected/unanticipated sets of reviews or with the scheduling of studies, when possible.  Brandes and Dover report that their study “uses a unique dataset that combines 12 years of data on hotel bookings and reviews, with weather condition information at a consumer’s home and hotel address.

ABW Design – Culture Links (02-03-22)

Nanayakkara and colleagues studied links between activity-based workplace design and organizational culture via interviews and surveys.  They report that “The objective of this paper is to examine the influence of introducing activity-based working (ABW) on existing organisational culture. It was addressed from the perspective of the management of large corporate organisations. . . . Workplace designs directly influence culture by supporting the systems, symbols, engagement/motivation and behaviours of the organisation and employees. . . .

Indoor Air Purifiers – Why? (02-02-22)

Cooper and associates probed why people use indoor air purifiers in their homes.  They learned that “One of the most widely available technologies to clean the air in homes of particulate matter of less than 2.5 µm in diameter (PM2.5), known to have negative health impacts, are portable home air purifiers (HAPs). . . . perceptions of IAQ were not correlated with measured high PM2.5 levels; occupants reported the HAPs to have a ‘cooling’ effect, which may explain why the predominant driver of HAP use was thermal comfort, rather than IAQ, in all three cities [where data were collected].

Past, Future Downtowns (02-01-22)

Sands and colleagues researched how urban planners believe design can drive city success.  They share that “In an online survey, urban planners were asked to identify the attributes that contributed to the success of the downtowns of mid-size urban areas prior to the pandemic as well as the attributes that would facilitate their post-pandemic recovery. While some urban scholars expect that recovery will lead to a ‘new normal’, the planners surveyed here are largely focused on restoring the ‘old normal’.”  

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