Several recently published reviews that examine the research literature provide information about the appropriate design of health care environments. Taken together, they are a useful and up-to-date starting point on approaching this research.
Support Customer Satisfaction
Why go to the mall? Two articles examine shopper motivation and how shoppers' mall memories and preferences affect shopping behavior.
A recent article in American Demographics discussed several trends in hospital design.
A design firm has incorporated concepts from retail environments into hospital settings to improve the patient experience.
Researchers designed a hospital waiting area that is associated with more positive assessments of the physical environment, improved mood, enhanced physiological state, and more satisfaction with the environment than the standard waiting room.
Service providers can reinforce consumer perceptions of the quality of their services through the design of physical environments, reports a case study of the Mayo Clinic.
Ambient environment is significantly related to environmental satisfaction, and environmental satisfaction is a significant predictor of overall hospital satisfaction.