YouGov, a respected research organization, investigated in-office experiences. The investigators determined that “In just the past six months, open office workers in major cities across the U.S. [New York, LA, Chicago, Boston, Philadelphia, Washington DC, Detroit, Seattle, San Francisco and Houston] have: Gone to a closet or hallway to take a phone call: Almost 1 in 3 (31%); Gone to the bathroom to take a phone call: 1 in 8 (12%); . . . Had difficulty finding a private area within their office to take a work-related call: More than 1 in 4 (27%); Held back their true thoughts and opinions while on calls in the office because they don’t want co-workers to hear and judge them: Nearly 1 in 3 (31%).” Also, “1 in 4 (27%) U.S. open office workers feel self-conscious on work-related calls because they feel as if their co-workers and bosses are eavesdropping, suggesting a lack of focus in the office.” Data were collected via an online poll of 4,037 adults in a nationally representative sample (which included 434 open office workers) in 2018 and through a 2018 online survey of 3,037 adults in New York, LA, Chicago, Boston, Philadelphia, Washington DC, Detroit, Seattle, San Francisco and Houston, with about 300 participants in each of these cities.
Room. “2018 Open Office Woes Report.” 2018. https://files.getroom.com/ROOM-2018-Open-Office-Woes-Report.pdf