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Servicescape Design and Consumer Perceptions (12-06-12)

Consumers are motivated to shop at particular stores or use certain services at least in part because of the apparent personality indicated by retail/service environments.  Orth, Heinrich, and Maikewitz have investigated the influence of interior design on perceptions of personality and learned that “Store personality relates systematically to five holistic types of interiors.

Simple Scents (11-28-12)

Eric Spangenberg, who has done a great deal of important research on the appropriate use of scents in retail environments, recently completed some holiday appropriate work that will have repercussions long after the end-of-year celebrations are over. 

Waiting Areas in Restaurants

When designed well, restaurant waiting areas can add to the patron experience.