A number of factors influence whether a workers’ compensation claim is filed and understanding those influences provides insights on users’ experiences. Bailey, Dollard, McLinton, and Richards learned that “Causal agents for workers' compensation claims and physical injury have largely been identified as physical demands. . . . Australian workers completed a telephone interview on two occasions 12 months apart. . . . the physical mechanism was confirmed; physical demands were related to MSDs [musculoskeletal disorder symptoms], which in turn predicted workers' compensation claims. . . . Occupational health and safety legislators and policy makers should be aware that, beyond physical demands, factors usually associated with risk for mental stress claims (e.g. harassment, bullying, and violence) may additionally manifest in physical health problems and workers' compensation injury claims.”
Tessa Bailey, Maureen Dollard, Sarven McLinton, and Penelope Richards. 2015. “Psychosocial Safety Climate, Psychosocial and Physical Factors in the Aetiology of Musculoskeletal Disorder Symptoms and Workplace Injury Compensation Claims.” Work & Stress, vol. 29, pp. 190-211.